Refund policy

This merchant's return policy depends on whether the item was fulfilled by Amazon.com or directly from the Webstore merchant.

If the item was fulfilled by Amazon:

Customer may return new, unopened items within 30 days of delivery for a full refund, except during the December holiday period. Items bought during the holiday period will have an extended return period; the holiday period starts on the 1st of November ends on the 31st of December. Items purchased during this period are eligible for a full refund if received by January 31st.

Items should be returned in their original product packaging. The buyer will need to pay for the return shipments; return shipping costs will be refunded if the return is a result of merchant or Amazon error.

All refunds go to the original purchaser. A full refund will be due provided the return is received within the return window.

Replacements and exchanges are not supported; customers can return their original order for a refund and create a new order for the replacement.

Items classified as hazardous materials are not returnable. Please contact the merchant for issues concerning these items.

Instructions on how to return items:

1. Visit the return center HERE to create a return merchandise authorization
2. Print the returns slip and the shipping label
3. Include the returns slip inside the box and affix the shipping label to the box
4. Ship package

You will receive email confirmation when the refund is processed

If the item was fulfilled by the merchant:

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Map and book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mapwizard@maps4u.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mapwizard@maps4u.com and send your item to: 2626 West Indian School Road Phoenix Arizona US 85017.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 2626 West Indian School Road Phoenix Arizona US 85017

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.